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How Adafruit developed Circuit Playground10
2016-08-29 | By Adafruit Industries
Now that you’ve successfully entered your choice market, it’s time for a little maintenance. During this phase of your process, you’ll focus on processing potential returns, troubleshooting early problems, scaling your operation, offering warranties, and gathering positive reviews. Your reputation will be key—find a way to manage it. Remember that support is ongoing—you’re not off the hook yet!
This is where we get to shine - we'll talk about adding more tutorials to make support easier. Tricks and tips to get that first 5 minutes super easy. How to handle support, customer expectations for timing and returns/refunds. Common support bottlenecks, how to leverage communities such as Maker.IO, Instructables, Twitter, Reddit, etc. Checking every week to all returns to get a handle on manufacturing issues. "declining yield" and how to combat it. Show how the 'front 4 steps' (6-10) are in a feedback loop - bad customer experiences due to production or distribution can poison your marketing. Good customer experiences will create more community to generate more projects and 'buzz', which requires more production which is riskier!"
Recommended Reading
- From Maker to Market 01 – Concept – How Adafruit developed Circuit Playground
- From Maker to Market 02 – Research – How Adafruit developed Circuit Playground
- From Maker to Market 03 – Evaluation – How Adafruit developed Circuit Playground
- From Maker to Market 04 – Design – How Adafruit developed Circuit Playground
- From Maker to Market 05 – Prototyping – How Adafruit developed Circuit Playground
- From Maker to Market 06 – Funding – How Adafruit developed Circuit Playground
- From Maker to Market 07 – Marketing – How Adafruit developed Circuit Playground
- From Maker to Market 08 – Production – How Adafruit developed Circuit Playground
- From Maker to Market 09 – Distribution – How Adafruit developed Circuit Playground
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